Refund and Return Policy

Refund and Return Policy

Every item we sell is carefully handcrafted and inspected before it is shipped. We want to ensure that you are satisfied with your purchase. Please direct inquiries to customerservice@castlesquares.com

Cancellation

-Orders may be canceled within 24 hours of the original purchase for a full refund.

-To cancel an order, contact us at customerservice@castlesquares.com. We will cancel your order and issue a full refund which you should expect to see returned to your account within 3-5 business days.

Arrival
-If any item is defective or damaged upon arrival, please contact us immediately so a replacement can be sent to you free of charge. Photo evidence may be required.

Refund and Return Policy

-Customers must bear the cost of shipping returned products

-There are no refunds for purchased orders that have arrived in good condition

- Refunds on returned products will be issued once the product is received at our facility. Once a refund is issued, you should expect to see it in your account within 3-5 days.

90-day Warranty
-If any product piece may break within the first 90 days of purchase while exhibiting normal play, a replacement piece will be sent to the customer free of charge, excluding shipping costs. 

-Misuse of product and/or normal wear and tear of product is excluded from warranty.

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